Air Canada

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Air Canada CEO Apologizes Over English-Only Message

Michael Rousseau explains that his French is lousy

(Newser) - Air Canada's chief just said sorry—this time in two languages. CEO Michael Rousseau apologized Thursday after backlash over a condolence video , recorded only in English, following the deadly collision at New York's LaGuardia Airport that killed two pilots, reports the BBC . Critics said the omission of French,...

Air Canada CEO Slammed for Addressing Tragedy in English

Backlash over Michael Rousseau's English-only message

(Newser) - Air Canada's CEO has been ordered to appear before a parliamentary committee to explain why he opted to speak almost exclusively in English in the condolence message he issued after Sunday night's deadly crash. In a nearly 4-minute video message released after an Air Canada jet collided with...

Pilots Killed at LaGuardia 'Had No Options'

Still, passenger credits captain Antoine Forest, first officer Mackenzie Gunther with saving lives

(Newser) - Two young pilots at the start of their airline careers have been identified as the only fatalities in Sunday night's runway crash at New York's LaGuardia Airport. Authorities on Tuesday named captain Antoine Forest, 30, and first officer Mackenzie Gunther as the Air Canada Express crew members killed when their...

Why the Plane's Nose Was Obliterated in LaGuardia Crash

It's intentionally made of plastic

(Newser) - As investigators look into how a fire truck and an arriving Air Canada flight from Montreal both ended up on the same runway late Sunday night at LaGuardia, Scientific American reports the answer to one question—why was the plane so badly damaged ?— is already fairly clear. Aviation experts...

Controllers Were Handling Odor Issue Before LaGuardia Crash

Audio suggests controllers were juggling a separate United jet emergency beforehand

(Newser) - Just before an Air Canada jet hit a fire truck at LaGuardia Airport on Sunday night, air traffic controllers in the tower were busy managing a separate emergency involving a different plane , newly reviewed audio suggests. The collision killed both Air Canada pilots and shut down the airport for hours....

NTSB: Long TSA Lines Delayed LaGuardia Crash Investigators

Homendy says she drove from DC to the airport

(Newser) - Federal investigators said Monday night that the federal government shutdown has already complicated their probe of a fatal collision at New York's LaGuardia Airport between an Air Canada jet and a fire truck. National Transportation Safety Board Chair Jennifer Homendy said long security lines at other airports held up...

LaGuardia Controller: 'I Messed Up'
LaGuardia Controller:
'I Messed Up'
Mar 23, 2026 10:53 AM CDT

LaGuardia Controller: 'I Messed Up'

Audio captures frantic warnings before fatal crash between jet and firetruck

(Newser) - The federal investigation into Sunday night's fatal collision between a jet and a firetruck at LaGuardia Airport will take a while to unfold, but investigators will surely be interested in newly released audio capturing the moments before and after the crash. "I messed up," a controller says...

Flight Attendant Was Ejected in Her Seat in LaGuardia Crash

Surviving crew member among 41 hospitalized after LaGuardia collision

(Newser) - One Air Canada flight attendant survived a runway collision at New York's LaGuardia Airport despite being hurled from the aircraft while still strapped into her jumpseat, reports the New York Post . The woman is described as badly injured but is expected to survive, sources tell PYOK . The jet, arriving...

Pilots Killed, Dozens Injured in LaGuardia Plane Collision

Busy airport will remain closed until Monday afternoon

(Newser) - A late-night landing at New York's LaGuardia Airport ended in disaster Sunday when an Air Canada Express flight struck a Port Authority fire truck on the runway, killing the two pilots and sending more than 40 people to hospitals, officials said. The Jazz Aviation-operated plane from Montreal was nearing...

Air Canada Suspends Flights to Cuba

Cuba says it doesn't have enough jet fuel to refuel aircraft

(Newser) - Air Canada says it is pausing all flights to Cuba starting Monday after airports there warned they can't guarantee aviation fuel supplies. The airline will send in empty planes over the next few days to bring home roughly 3,000 customers already on the island, the CBC reports. The...

Cops: Mastermind of 'Project 24 Karat' Arrested in Toronto

Suspected ringleader said to have moved 6.6K stolen gold bars worth $15M in 2023 heist

(Newser) - Canada's biggest gold robbery just looped back to where it began. Police on Monday arrested a man they describe as one of the brains behind the 2023 Pearson International Airport heist as he stepped off a flight from Dubai at the Toronto airport. Peel Regional Police say 43-year-old Arsalan...

Strike Over: Air Canada Reaches Deal With Union

Impasse had affected 130K travelers per day

(Newser) - The union for Air Canada's 10,000 flight attendants said early Tuesday that it has reached a tentative agreement to end a strike. Air Canada and the union resumed talks late Monday for the first time since the strike began over the weekend, reports the AP . The strike is...

Air Canada Union Chief: I'll Go to Jail

But airline and labor union have now resumed talks

(Newser) - Air Canada has resumed talks with the labor union representing 10,000 of the airline's flight attendants, who remain on strike despite a government order to return to work . The Monday night development came not long after Canadian Union of Public Employees president Mark Hancock doubled down on the...

Union Rejects Order, So Air Canada Scraps Restart

Government board had told flight attendants to be on the job by 2pm Sunday

(Newser) - Air Canada suspended plans to restart operations on Sunday after the union representing 10,000 flight attendants said it will defy a government order to return to work. The Canada Industrial Relations Board had ordered employees back to work by 2pm Sunday, and Air Canada then said it planned to...

Government Forces Strikers, Air Canada Into Arbitration

Airline suspended all operations as 10K flight attendants struck

(Newser) - The Canadian government forced Air Canada and its striking flight attendants back to work and into arbitration on Saturday, after the airline had suspended all operations earlier in the day. More than 10,000 members of the Canadian Union of Public Employees struck after a deadline to reach a deal...

Air Canada Is Sorry About Israel Problem on Maps

'Display issue' labeled entire area as Palestinian Territories

(Newser) - Air Canada has apologized for an in-flight display map that showed a Middle East without Israel. The airline deactivated the map display in its Boeing 737 fleet this week after a passenger complained that the map labeled the area as "Palestinian Territories," CNN reports. In response to a...

Airline Ordered to Pay $7.1K Over 'Horrendous Experience'

Air Canada passengers went through 3-day ordeal after their flight to Cuba was overbooked

(Newser) - In February last year, a couple planned to escape the Yukon winter for their first vacation without their kids. But after a three-day ordeal involving several Canadian airports, they never made it to Cuba. Air Canada was ordered to pay the couple $10,000 Canadian—about $7,100 US—in...

How Canada's Largest Ever Gold Heist Went Down

Authorities announce arrests in theft of $15M in gold bars from Toronto's Pearson Airport

(Newser) - Authorities have named nine men accused of carrying out the largest gold heist in Canadian history at Toronto's Pearson Airport a year ago, three of whom remain wanted. Among the suspects are two Air Canada employees, confirming the brazen heist of $15 million in gold and nearly $2 million...

A Year Later, Arrests Made in Brazen $17M Gold Heist

Brink's, Air Canada each blamed the other for the Toronto airport heist

(Newser) - A year after millions of dollars worth of gold and cash were stolen in a brazen airport heist in Toronto (the most recent reporting puts the value at $14.5 million), police say arrests have been made in the case. The National Post reports three men from Ontario, Canada, and...

Airline Must Pay for Chatbot's Bad Bereavement Fare Advice

Air Canada loses case after online tool steered customer wrong

(Newser) - An Air Canada representative admitted the airline's chatbot provided "misleading words" to a customer trying to book a bereavement fare. But you can't blame the airline for that, Air Canada argued in a lawsuit, calling the chatbot "a separate legal entity that is responsible for its...

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